COMPREHENSIVE REFUND POLICY
At Bassam Grill, we prioritize customer satisfaction and strive to ensure that every dining
experience exceeds expectations. Our refund policy is designed to address any concerns you
may have regarding your order. Please review the following guidelines:
Refund Eligibility
- Incorrect Order: If you receive an incorrect order, please notify us immediately. We will
oer a replacement or a full refund for any items that do not match your order. - Quality Issues: If there are any issues with the quality of the food, such as undercooked
or spoiled items, please contact us within 24 hours of your purchase. We will investigate
the issue and provide a refund or replacement as appropriate. - Cancellations: Orders can be canceled with a full refund up to one hour before the
scheduled pick-up or delivery time. After this time, cancellations may not be eligible for a
refund. - Non-Refundable Items: Certain items, such as promotional deals and gift cards, are nonrefundable.
How to Request a Refund
To request a refund, please follow these steps:
Contact us via phone or email within 24 hours of your purchase.
Provide your order number, receipt, and a detailed description of the issue.
Our customer service team will review your request and respond within 48 hours.
Exceptions
Special Events: Refunds for special events, catering, or large group orders will need to be
discussed on a case-by-case basis.
Third-Party Deliveries: If you ordered through a third-party delivery service, please
contact them directly for refund inquiries. Our refund policy does not cover third-party
errors.
Additional Information
Refunds will be processed to the original payment method within 5-7 business days.
We reserve the right to decline a refund request if it does not meet our policy criteria.
Thank you for choosing Bassam Grill. We appreciate your understanding and look forward to
serving you with excellence.